Frequently Asked Questions
Everything you need to know about your Hera BEAUTÉ experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International orders may take 10-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return label.
Are Hera BEAUTÉ products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals at any stage of production.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer professional or bulk discounts?
We do offer special pricing for licensed professionals and bulk orders. Please reach out to our wholesale department via the contact form for more information.